Frequently Asked Questions
Shopping Information
Do You Ship Internationally?
No, Unfortunately at this stage we are unable to ship overseas.
What Shipping Methods Are Available?
We dispatch orders via Sendle. which means your order may be delivered by different companies.
How Long Will It Take To Get My Package?
Once your order is confirmed it usually takes between 1-2 weeks for your it to arrive.
Payment Information
How Long Will It Take To Get My Package?
Orders & Returns
How do I place an Order?
Simply navigate to our shop page and select the product you wish to view. Before clicking add to cart you may need to prefill any information in the form if it is a custom order. Then click add to cart. your item will be added to your shopping cart. you can review your added items first before purchasing. Once happy with the information you can purchase the items by following the on screen prompts.
Do I need an account to place an order?
No, anyone can place an order.
Who should I to contact if I have any queries?
You can contact us by emailing info@thetimbersignco.com.au
How Can I Cancel Or Change My Order?
If you wish to cancel or change your order please contact us via email and we will be happy to help.
How Do I Track My Order?
Once payment is processed and order has been confirmed, we will provide you with tracking information
How Can I Return a Product?
Please contact us for more information
